LedgeFi Technologies Limited
Last updated: 8th of January, 2026
1. General Policy
LedgeFi Technologies Limited (“LedgeFi”, “we”, “our”, or “us”) is a company incorporated in Nigeria and operates a technology platform that provides access to electronic financial and digital asset–related services to users in supported jurisdictions.
Due to the nature of digital assets, blockchain technology, and electronic financial services, most transactions conducted on the Platform are final, irreversible, and non-cancellable once initiated or completed.
Refunds are therefore strictly limited and will only be granted in the specific circumstances outlined in this Refund Policy, subject to applicable laws, regulatory requirements, and compliance obligations.
2. Regulatory and Legal Compliance
This Refund Policy is issued in compliance with applicable consumer protection, payment services, and financial regulations, including requirements relating to electronic payments, anti-money laundering (AML), counter-terrorism financing (CTF), sanctions compliance, and fraud prevention, as may apply to LedgeFi and its users.
Without limiting the foregoing, LedgeFi is subject to applicable Nigerian regulatory requirements.
Nothing in this policy excludes or limits any consumer rights that cannot be lawfully excluded under applicable law.
3. Scope of This Policy
This Refund Policy applies only to:
- Fees charged for services provided through the Platform
- Fiat payment processing errors attributable to LedgeFi
- Platform-level technical or system failures
This policy does not apply to blockchain-level transactions, decentralized network activity, or market-driven outcomes beyond LedgeFi’s control.
4. Non-Refundable Transactions
The following transactions and circumstances are not eligible for refunds under any circumstances:
- Blockchain transactions that have been successfully broadcast to or confirmed on a blockchain network
- Losses arising from market volatility, price fluctuations, slippage, or liquidity conditions
- Withdrawals or transfers sent to an incorrect wallet address supplied by the user
- Losses resulting from compromised accounts, disclosure of credentials or private keys, phishing, hacking, malware, or user negligence
- Fees paid for completed, partially completed, or successfully processed transactions
- Account suspension or termination resulting from violations of our Terms of Service, KYC/AML requirements, or applicable laws
- Delays, failures, or losses caused by third-party service providers, blockchain congestion, network outages, or force majeure events
By using the Platform, you acknowledge and agree that such transactions are final and irreversible.
5. Refundable Scenarios
Refunds may be considered, at LedgeFi’s sole discretion and subject to regulatory and compliance obligations, only in the following limited circumstances:
- Duplicate charges resulting from a verified system or payment processing error
- Incorrect fees charged due to a confirmed technical malfunction on the Platform
- Failed transactions where funds were debited from the user and:
- the intended service was not delivered, and
- no corresponding blockchain transaction was initiated or completed
Submission of a refund request does not guarantee approval.
6. Refund Request Process
Refund requests must be submitted within seven (7) calendar days of the transaction date.
Requests should be sent to:
hello@ledgefi.com
Each request must include:
- Registered email address
- Transaction reference or ID
- Date and amount of the transaction
- A clear and accurate description of the issue
LedgeFi may request additional information or documentation to comply with applicable regulatory, KYC, AML, or sanctions requirements.
7. Review, Approval, and Decision
All refund requests are subject to:
- Transaction verification
- Internal technical and operational review
- Fraud prevention, AML, and compliance screening
LedgeFi reserves the right to approve or decline any refund request in accordance with this policy and applicable law. Decisions, once communicated, are final unless otherwise required by law.
8. Refund Method and Timeline
- Approved refunds will be issued only to the original payment method used for the transaction
- Refund processing typically takes 5–10 business days, depending on banks, card networks, or payment service providers
- Any applicable third-party fees or processing charges may be deducted where permitted by law
- LedgeFi is not responsible for delays caused by financial institutions or payment processors
9. Chargebacks and Dispute Resolution
Users are encouraged to contact LedgeFi before initiating any chargeback or payment dispute.
Unresolved disputes may be handled in accordance with:
- Applicable consumer protection laws
- Card network chargeback rules
- The dispute resolution and arbitration provisions set out in our Terms of Service
Initiating a chargeback without prior notice may result in temporary account suspension pending investigation.
10. Policy Updates
LedgeFi reserves the right to amend or update this Refund Policy at any time. Changes will take effect immediately upon publication on the Platform unless otherwise stated.
Continued use of the Platform constitutes acceptance of the revised policy.
11. Contact Information
LedgeFi Technologies Limited
📍 1b Birrel Avenue, Onike, Yaba, Lagos, Nigeria
📧 hello@ledgefi.com